Shipping Policy

1. Order Processing

All orders placed on the Mordyn website will be verified and processed within 1–3 business days after payment confirmation. Business days exclude weekends, UK public holidays and temporary operational suspension periods. We reserve the right to hold or cancel orders if we detect suspected payment fraud, invalid shipping address details or product stock shortages. You will receive an automated order confirmation email once we receive your order request. A separate shipping notification containing your tracking number will be sent once the parcel is dispatched. Address modification requests are only acceptable before the parcel is handed over to the courier; no adjustments can be made after shipment. Please carefully verify your shipping address at checkout.

2. Shipping Zones & Estimated Delivery Time

We deliver to mainland United Kingdom and selected European countries.

• UK domestic delivery: 3–7 business days after dispatch.
• European international delivery: 7–14 business days after dispatch. All delivery times are estimates and not guaranteed. Delays may be caused by courier sorting backlogs, adverse weather, customs inspections, public holidays or unexpected logistics disruptions.

3. Shipping Fees

Shipping cost will be calculated and displayed at checkout based on destination, total weight and dimensions of your items. Free shipping promotions may apply to orders meeting the specified minimum cart value. Remote postcode areas may incur extra surcharges. Shipping fees are non-refundable unless parcel loss is directly caused by our error.

4. Parcel Tracking

After dispatch, your tracking number and tracking link will be sent to your registered email address. You can check your parcel status online anytime. If tracking information shows no updates for more than 5 business days, please contact our customer support for investigation.

5. Customs, Duties and Taxes

For shipments outside the United Kingdom, import VAT, customs duties and other local charges may be imposed by the destination country. All such fees are the sole responsibility of the buyer. Mordyn cannot predict customs charges and will not cover these expenses. Customers must comply with local import legislation.

6. Damaged, Lost or Missing Parcels

You must inspect your parcel immediately upon receipt. If goods arrive damaged or defective, notify us within 48 hours after delivery and provide clear photos of outer packaging and damaged products. We will arrange replacement or refund after verification. Claims for lost parcels can only be submitted after the full estimated delivery window has expired. We will cooperate with couriers to conduct investigations. Refund or reshipment solutions will be offered based on the official courier investigation outcome.

7. Returns & Redelivery

If the parcel is returned to us due to incorrect address, recipient refusal or failed delivery attempts, the customer will bear the original shipping cost plus any additional redelivery fees. We will resend goods only after the supplementary fee is fully paid.

8. Force Majeure

Mordyn shall not be liable for delivery delays or non-delivery resulting from events beyond our reasonable control, including natural disasters, public health restrictions, labour strikes, courier service suspension, customs detention and other force majeure events. We will inform customers promptly once such events take place.

9. Contact

Merchant Name: Mordyn Phone Number: +44 7585 644586 Customer Support Contact: [email protected] Business address: 22 St Phillips Grove, Solihull B93 8BA, United Kingdom